If you have an Apple Developer Account that HomeSpotter Connect has published your app under, there are a number of notices you may receive from Apple that you can and safely should ignore, and some that you should definitely not. This article breaks down what to ignore and what not to.
Do NOT Ignore These:
The following kinds of subject lines need semi-urgent attention from you:
- "Your Apple Developer Program membership expires in 15 days"
- "Your Apple Developer Program has expired"
This means your Apple Developer account is either expiring or has recently expired. You need to log in and pay Apple an annual renewal fee of $99/year. If the account expires, your app will be removed from sale until the account is renewed. We recommend setting up auto-renewal for credit card payments to avoid issues on this.
You may receive emails with subject lines like the following, and all of them can be safely ignored by you:
- "Your Certificate Has Been Revoked"
- "Your certificate will expire in 30 days"
- "Your Apple Push Services will expire in 30 days"
- "Your iOS Distribution will expire in 30 days"
- "Your app ... has one or more issues"
While these sound a lot like the notices above that shouldn't be ignored, they are all things that HomeSpotter automatically takes care of for our customers. You don't need to let us know that you've received these notifications, as we receive copies of them as well, and will take care of it. They are also all issues that do not impact the current production version of your app.
These notices are generated a couple of times per year through some of our standard processes in maintaining your apps. We wish we could turn these notifications off as they sound a bit alarming. However, there is nothing to worry about, and these notices can be safely ignored.
We may periodically reach out to you when Apple changes their agreements so that you can log in and accept any updates. This typically happens at least once per year. Please do not ignore us when we ask you to sign in and accept any updated Apple Developer agreements, as we won't be able to proceed on maintaining your app until you've signed in to do this.